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TERMS OF USE

These Terms and Conditions govern the use of clementineposy.com.au and the purchase of any goods from it.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Clementine Posy reserves the right to amend or update this information at any time without providing notice.


   ORDERS & DELIVERY

  • Clementine Posy offers same day delivery on all of our products given the order is placed before 2pm. If for some reason your order cannot be fulfilled, we will contact you via the information you have completed to discuss and rectify the situation.

  • We use a combination of our own shop courier as well as outsourced courier companies if necessary. Our couriers create their runs based on time and efficiency. All business deliveries are completed between 9am- 5pm and home deliveries between 9am-6pm. If you require delivery by a certain time, please give us clear instructions in the notes of your order and if this is an issue, we will contact you straight away.

  • We will leave flowers at, or near, the door if we deem it safe to do so. Our bouquets are wet packed so that if this occurs, they have a temporary water source. If necessary, we will contact the recipient to let them know where we've left their flowers. If there is nowhere safe to leave the blooms, we will call the recipient to re-arrange delivery. 

  • When your flowers are on their way for delivery you will receive an email to advise you of their progress.

  • Should you need to cancel or change the details of your delivery please email us as soon as you can, or call the store on 02 4655 3285. We know that sometimes a recipient leaves work early, is sick or has moved offices. But as we operate on super-quick turn around times, we really need 24 hours notice to change or cancel an order. We will always do our best to accommodate any changes to the best of our abilities.

  • You can reach us at info@clementineposy.com.au or 02 4655 3285. 


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Refunds and Warranties

  • Clementine Posy DOES NOT offer refunds. If you are unsatisfied with the lifespan or quality of your blooms, please contact us at info@clementineposy.com.au to discuss. We may ask for photos as proof so that we can pass these on to our suppliers.

  • We are unable to offer a refund if incorrect delivery information is given to us. It's the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. 

  • If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.

  • You can expect your blooms to last between 4-7 days. Flowers will always last longer if they are well looked after, please refer to our flower care guide for instructions. Clementine Posy is not responsible for lack of care once delivered, such as not placing in fresh water or a spike in temperature, however if you have any concerns please contact us at info@clementineposy.com.au so that we can help you rectify these situations if possible.

  • Clementine Posy CANNOT guarantee the exact colour or variations of ANY flower, plant or product used in the arrangements. All natural products are subject to differences, environmental impacts and no two products will ever be the same. We will substitute if necessary to make your arrangement as gorgeous as possible.


If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must not place an order or enquire.

All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with Clementine Posy.

Any enquiries regarding the above can be directed to info@clementineposy.com.au